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  1. Common Problems

Configuration Guide for Yealink Phones

PreviousInstallation and Configuration Guide for Zoiper 5

Last updated 9 months ago

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View the IP Address of the Phone: On the device's keypad, select the “V” button in the middle as shown in the image.

Retrieve the IP address information from the display screen on the device (similar to the illustration below).

Example of IP Address format: 10.3.6.191 (Note that the IP address may differ from this number.)

Log in to the Device System: Log in to the device's management web interface. Enter the device's IP address obtained in

Step 1 into a web browser such as Google Chrome, Firefox, Internet Explorer, etc.

Log in to the Device Management Account:

Username and Password: admin/admin

Select “Confirm” to log in.

Register Usage Information: Click the “Account” tab. Fill in the required information:

  • Line Active: Select Enable to activate usage.

  • Label, Display Name, Register Name, User Name: Enter the extension number you need to register.

  • Password: Information will be provided.

  • Server Host: Information will be provided.

  • Enable Outbound Proxy Server: Select Enable to activate usage.

  • Outbound Proxy Server 1: Information will be provided.

After entering all the information, select “Confirm” to complete the registration.

  • If the “Register Status” displays “Registered” the registration is successful.

  • If the “Register Status” displays “Register Failed” the registration was unsuccessful. (Check if the entered details are correct or change the “Transport” from UDP to TCP under the Server Host line)

Enable Rport + Additional Configuration

Also, in the “Account” tab, select “Advanced”

  • In the “Rport” section, select “Enable”

  • Scroll down and select “Confirm” to save the configuration.

Disable Call Waiting + Disable Ghost Call:

  • Click the “Features” tab and select “General Information”

  • Click “Confirm” to apply the settings.

Adjust Time:

  • Select the “Settings” tab and click on “Time & Date”

Click “Confirm” to apply the settings.