> For the complete documentation index, see [llms.txt](https://docs.voicecloud.my/pbx/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.voicecloud.my/pbx/common-problems/installation-and-configuration-guide-for-zoiper-5.md).

# Installation and Configuration Guide for Zoiper 5

> **Step 1:** Copy the link <https://www.zoiper.com/en/voip-softphone/download/current> into your browser to begin the download.
>
> Select the download that matches your operating system.
>
> * After the download is complete, open the application and follow the steps to install it on your computer.

<figure><img src="https://wiki.voicecloud.vn/wp-content/uploads/2024/07/Zoiper5_Download-1024x472.png" alt=""><figcaption></figcaption></figure>

> **Step 2:** After the installation is complete, follow these steps to enter the configuration details:
>
> * **Username / Login**: Information will be provided.
> * **Password**: Information will be provided.
> * Select “**Continue as a Free user**”
> * Enter the provided configuration details.
> * After entering the details, select “**Login**”
> * Then select “**Next**” (Do not modify any settings.)

<figure><img src="https://wiki.voicecloud.vn/wp-content/uploads/2024/07/Zoiper5_Setup_4-1024x708.png" alt=""><figcaption></figcaption></figure>

> Finally, select “**Skip**”

<figure><img src="https://wiki.voicecloud.vn/wp-content/uploads/2024/07/Zoiper5_Setup_5-1024x710.png" alt=""><figcaption></figcaption></figure>

> Click “**Next**”

<figure><img src="https://wiki.voicecloud.vn/wp-content/uploads/2024/07/Zoiper5_Setup_6-1024x710.png" alt=""><figcaption></figcaption></figure>

> Success

<img src="https://wiki.voicecloud.vn/wp-content/uploads/2024/07/Zoiper5_Setup_7.png" alt="" data-size="original">

<figure><img src="https://wiki.voicecloud.vn/wp-content/uploads/2024/07/Zoiper5_Setup_3-1024x708.png" alt=""><figcaption></figcaption></figure>

<figure><img src="https://wiki.voicecloud.vn/wp-content/uploads/2024/07/Zoiper5_Setup_1-1024x704.png" alt=""><figcaption></figcaption></figure>

<figure><img src="https://wiki.voicecloud.vn/wp-content/uploads/2024/07/Zoiper5_Setup_2-1024x704.png" alt=""><figcaption></figcaption></figure>

### DISABLE STUN SERVER

> **Step 1:** Click the settings icon

<figure><img src="https://wiki.voicecloud.vn/wp-content/uploads/2024/07/Disable_StunServer_1.png" alt=""><figcaption></figcaption></figure>

> **Step 2:** Select “**Account**”

<figure><img src="https://wiki.voicecloud.vn/wp-content/uploads/2024/07/Disable_StunServer_2-1024x707.png" alt=""><figcaption></figcaption></figure>

> **Step 3:** Click on the account you just set up.

<figure><img src="https://wiki.voicecloud.vn/wp-content/uploads/2024/07/Disable_StunServer_3-1024x709.png" alt=""><figcaption></figcaption></figure>

> **Step 4:** Select “**Advanced**”

<figure><img src="https://wiki.voicecloud.vn/wp-content/uploads/2024/07/Disable_StunServer_4-1024x707.png" alt=""><figcaption></figcaption></figure>

> **Step 5:** Scroll down to the “**Use STUN**” line and select “**Don’t use STUN**”

<figure><img src="https://wiki.voicecloud.vn/wp-content/uploads/2024/07/Disable_StunServer_5-1024x710.png" alt=""><figcaption></figcaption></figure>

> **Step 6:** Click the arrow in the upper-left corner.

<figure><img src="https://wiki.voicecloud.vn/wp-content/uploads/2024/07/Disable_StunServer_6-1024x709.png" alt=""><figcaption></figcaption></figure>

> **Step 7:** Select “**Yes**” to save the configuration.

<figure><img src="https://wiki.voicecloud.vn/wp-content/uploads/2024/07/Disable_StunServer_7-1024x709.png" alt=""><figcaption></figcaption></figure>

> **Step 8:** Click the “**X**” to exit.

<figure><img src="https://wiki.voicecloud.vn/wp-content/uploads/2024/07/Disable_StunServer_8-1024x711.png" alt=""><figcaption></figcaption></figure>

> **Step 9:** Enter the number and proceed to make the call. (You can also enter the number directly on the keyboard and press Enter to call)

<figure><img src="https://wiki.voicecloud.vn/wp-content/uploads/2024/07/Success-1024x585.png" alt=""><figcaption></figcaption></figure>
